How to Submit Requests & SLAs | AdConversion Help Center

Welcome! so excited to be working together.

This article will detail how you can submit requests to the AdConversion team.

How to submit requests 📝

We’ve made it easier to ask for support! Just message your assigned PMM on Slack.

They’ll take care of opening the request for you and keep you updated.

You can ask for things like:

Campaign launches
Landing page designs
Anything else you need help with (Miscellaneous)

Here’s our typical timeline per request (SLAs) ⏱️

Regardless of request you’ll receive a response within 24-48 business hours on Slack from your assigned PMM.

There are unilimted requests but each request would be fulfilled one at a time, and the production for the next task would not start until the previous one was completed.

Our SLA timeline specifically applies to the first version our team will deliver. Please note that any revisions requested after the first version delivery are not included in this SLA and may require additional time to complete.

Request Type	Task & SLA	Team
Campaign Launch	Assuming all assets are ready (ads/audience/pages) up to 2 business days.	Performance
Miscellaneous	You’ll receive a response within 24-48 business hours. Depending on the request timeline will vary.	Performance
Copywriting	Ad Copy = 2 business days Landing Page Copy = 7 business days	Performance
Design	New Ad Design = 3 business days New Landing Page Design = 7 business days	Design
Video	Video Ads = 5 business days (3-4 Videos per request)	Production
Development	Landing Page Development = 7 business days	Development